Complaints

We are committed to delivering a high quality service. However, there may be times when your expectations are not met. For our full complaints policy, please contact the practice info@mayfieldclinic.co.uk requesting policy GQQ03. In summary, all comments and complaints are taken seriously. Complaints can be submitted by one of the following methods:

• In person – You can submit a complaint in person to the Practice Manager, Commercial Director or Clinical Director
• In writing by email – Please email info@mayfieldclinic.co.uk with subject “Complaint”
• In writing by mail – Please send to “Dr Amanda Northridge, Complaints, Mayfield Clinic, 256 Banbury Road, Oxford, OX2 7DE”

Your communication should include:

• Who or what has caused you concern
• Where or when the event took place
• What action, if any, has already been taken
• What action you hope your complaint will achieve

We aim to acknowledge your complaint within 5 working days, and respond to complaints within 14 working days.

For complaints related to medical management by an individual healthcare professional. The individual practitioner will respond within 7 days, and will consult with their professional insurance company before producing a full response. Mayfield Clinic only uses full qualified healthcare professionals; we have systems in place to review and audit our team.